After-sales services modes
A. Immediate response
Eagle star lighting after-sales Services Department provides customers with 24 –hour- phone service. When you contact us, please let us know the following information:
1. Your company name and PI NO
2. Warranty Card with detailed fault information (if the fault could be presented by pictures, please take pictures and send them to us as possible as you can)
Our after-sales service engineers will offer technical support and guidance based on your description.
B. Real-time communication service
Eagle star lighting after-sales service engineers could provide customer services through TM & E-mail & Skype, for example, sending the video files of software operation & graphic card setup by TM to show how to operate.
C. Warranty Service
Under warranty, we will repair defective components back to clients if products have problems. Moreover, we also directly ship out replacement considering different cases.